Property meld user summit manual#

Also, Atrium Property Management was experiencing issues with its property management system. Before implementing Property Meld, Atrium Property Management was managing 200 units. The result? Repair requests fall through the cracks, jeopardizing owner relationships. This concept may seem straightforward, but the truth is that many companies have limited capacity to have constant oversight of their maintenance process. Have clear oversight of the maintenance process. Vanessa Rodriguez, Maintenance Manager at T-Square Properties, attributes this to being more proactive in automating their owner communications and sharing maintenance repairs. As a result, they are sharing work requests with owners earlier in the process.

Property meld user summit manual#

With the power of automation, fewer manual communication and tasks are falling through the cracks. They realized that coordinating daily maintenance tasks were becoming a nuisance to their growth. In recent years, T-Square Properties experienced exponential growth in its portfolio size, from 400 properties to 575. Automate maintenance repair notifications with owners. This cuts down on uncomfortable conversations after the fact when the owner receives the invoice,” says Andrew Coburn, Operations Manager of Robert C.

“Owners now have the opportunity to raise their hand and say they want an estimate, or if they want more information about the repair. This allows them to be proactive with their communications. Since implementing Property Meld, they are now able to send automated repair requests to owners. White and Company knew they had to make a change. This led to frustration, compromising the integrity of their relationship. As a result, owners were surprised with an invoice on their owner’s statement. White and Company struggled to stay on top of their maintenance requests. After all, this is why they hired you to take care of their property.īefore Property Meld, Robert C. Informing owners of repairs doesn’t mean you have to bombard them with emails and phone calls. The last thing your owners want is a costly surprise in the form of a repair invoice on the owner’s statement. It’s critical that you keep your owners informed of repairs to show that you value their assets. Stop using the owner statement as a repair notification. The key is to be proactive and transparent about maintenance repairs. Now that you know the importance of maintenance on owner retention, we are going to provide you with some insightful tips to retain your owners. Actionable Steps to Retain Your Owners: Part 1